Refund, Returns & Cancellation Policy
Last updated: September 2026
Refund Policy
This section sets out when a refund, replacement or repair may be available.
SUBMIT A RETURN / REFUND REQUESTNon-Customized Products
Standard, non-personalized products may be eligible for return within 7 days of delivery, provided the item is unused and in its original condition. Please contact us before returning any item.
Custom, Personalized & Made-to-Order Products
Because customized products are manufactured specifically for the customer, personalized, engraved, named, custom-designed, architectural-model and other made-to-order products are generally not eligible for return or exchange due to change of mind once production has started.
Damaged or Defective Products
If an item arrives damaged or has a manufacturing defect, please contact LAMST BARJEEL within 48 hours of delivery and provide clear photographs of the product and packaging. After review, an appropriate solution — which may include repair, replacement or refund depending on the circumstances and applicable consumer rights — will be offered.
Cancellations
Orders may generally be cancelled before production begins. Once production of a customized or made-to-order item has started, cancellation may no longer be possible.
Refund Method
Where a refund is approved, it is issued to the original payment method used (including, for bank transfer orders, back to the originating bank account). Processing times depend on the payment method.
Contact
To request a return, refund or cancellation, please use the contact details on our Contact page.